John's Waterproofing

I first learned about Johns Waterproofing about eight years ago after I had spent $8000 on outdoor solutions down to even having a new footer built. Resolved nothing at all and I had inches of water in my newly finished basement. In eight years I have never had any more water come in that half of the house, yes it was expensive but it worked the first time! Plus they guaranteed it to work. The outdoor people just kept giving me new outdoor solutions and then saying they're not responsible.
Recently, I had water that began to come in on the other side. It was becoming more frequent that it had to be dealt with. I had underground extensions And it did nothing. At this point, I knew not to spend any more money on outdoor solutions and I had to just go with Johns Waterproofing if I wanted it fixed for good. Well, I recently had the rest of my basement perimeter secured with Johns Waterproofing and I could not be happier and more relieved. it was pouring rain the last few days and I could sleep peacefully knowing there would be no more dealing with water after a rain in the downstairs. Yes, they are a bit expensive... But it works the first time and you will not be dealing with it again! they are the Les Schwab of the industry! they care so much about their customer service from the very first phone call to the very last person you work with. It's very rare to have that today. I've recommended several people and realtors to them when people want a permanent solution. I highly recommend Johns Waterproofing ! Especially a shout out to Vinnie, who was exceptional and trying to make sure everything I needed was taken care of.

I am a huge fan of John's Waterproofing. Alas, this isn't our first rodeo with a wet (OK, flooded) crawl space. We are unfortunate enough to have built on a lot subject to ground water, particularly in the winter. A previous contractor did a horribly inadequate job a few years ago.
Without going into details, John's was very through, professional and did it all ON TIME. Kudos. I can't recommend them enough.

This company did such a great job in waterproofing our entire basement, drains inside and out, sump pump, electrical and finally putting up Brite walls to make basement look so much better.
From Sammy, the initial encounter as assessor and salesman to Lupe and his crew in completing this project in 3 days time. They were respectful, professional and competent. Lupe was great in answering any concerns.
Slight problem after work completion but Lupe can out right away and rectified situation. Everyone I dealt with over the phone was extremely helpful and understanding. Obviously I'll see how things go when rain starts but I'm feeling pretty confident.
I'd totally recommend this company.

I had a bad experience with another company that installed our basement drainage and sump pump system. So recently I went with John's Waterproofing to get a battery back up sump pump installed. I hoped to have a better experience with John's but no such luck. I came home after being gone for a few days and heard alarms ringing downstairs. It turned out that John's technician left the valve on the discharge pipe closed so the pumps were running but no water could get out. As soon as I opened the valve the water was pumped out of the sump. The only reason the basement did not flood is that I have an overflow going to a floor drain which was sufficient to hold the water level below floor level. Super disappointed in their work.

I had schedule an appointment for my yearly service. I have tenants in the area where the sump pump is installed. I ask for an easy 24-48 hour notice for me to give to my tenant. I call them since it pop up on my phone the day of the appointment that they were coming. The lady on the phone said oh she e mailed you. I got NO e mail my last e mail I got was April 2022 when I got my invoice. I have to give my tenants LEGAL notice before entry and with ZERO communication I can not do that! I call to ask to speak to a supervisor and he goes uh huh and ummm ok and ... seriously I hung up on him because those answers from a supervisor is totally unprofessional and uncalled for, they are out to make $$ but customer service they get a Zero star rating. The job you do entails everything not just the job but customer service too.

I got a quote to get four beams reinforced in my crawl space and had to pay half of the money up front. the two laborers came and were literally at my home for less than an hour. did no prep work on the ground to make it level for the smart jacks. they placed two right next to each other on the same beam where only one would be needed because I paid for four but they didn't want to actually have to do any work to get thejack to sit properly in the space we discussed that actually needed reinforcement so just threw it up right next to another one. all the jacks are placed on unlevel ground no gravel placed underneath literally no work was done to prep the site they just put the jacks up and in different spots than was discussed to save time. I tried to get someone back out to my place to fix it and they never show up the day I was rescheduled. I call office to check and front desk person says I'm not even on the schedule for that day. I'm transfered to another person and told the worker called in and they need to reschedule me and gives me a day but can't give me a time after I ask repeatedly. I'm just reassured they will be here and I'm first on the schedule for the morning . I shoulda have been informed they weren't showing up the original day they were rescheduled but I wasn't even put on the schedule according to the first person I spoke with . I should have been called out of courtesy and professionalism as this is a business and I am waiting around all morning for a no show and can't be bothered to be informed. I imafine they are trying to push it out so I don't get someone out here to fix the shoddy work I received within the timeframe given in the contract of 60 days. please don't waste your money and go with another company. the work I received is embarrassing at best and I'm embarrassed I was fleeced by this company.

Had a wonderful experience working with this company. They were well organized and professional. Jacob showed up on time and also gave us a call before he arrived. He evaluated our situation and explained the it very well. He was experienced and friendly.

Another great annual service! Our technician was quick and thorough and made sure our system was working properly. And he was so patient with our dogs! Thank you so much!

After taking time off work and waiting 3 weeks to have someone come to our house to bid out our basement waterproofing project. We were shocked at the astronomical amount we were quoted. On top of that we got a hard sale of you have one hour to decide to go with us or you won't get the 5% discount only good through today at 5pm (this was 3:45p) I explained that I wouldn't be able to decide that quickly or have funding lined up. Good thing we weren't hasty and entered in to an agreement bc they never contacted us again, no emailed estimate like promised, no follow up phone call. I called a few days later to let the office know we had been ghosted and they said "thanks for the feedback". All I have is the post it note with my chicken scratch notes I took while the rep rattled off insane amounts of money for the project as though it was nothing. We went with the better company and are very please at a fraction of the cost.

John's Waterproofing has only unvaccinated technicians!

I cancelled my appointment when they couldn't send out a vaccinated tech.

Zero stars is the real rating. My God, this is why we are still fighting COVID!